Customer Experience

I try to add value in every email I send.  Listen to what they are saying . Understand their pain.  Being responsive and available.  Paying attention to the details.  Follow through.   I learned a lot at Kapost.  This was the most valuable.  How to build trust with your co-workers, trust through your content.  7 reasons why CX is important 

1. Improves customer satisfaction
2. Fosters repeat customers and customer loyalty
3. Increases customer advocacy and referrals
4. Reduces customer churn
5. Creates a competitive advantage
6. Increases revenue and sales
7. Builds stronger customer relationships